Tim Hortons Cups Being Pre-Rolled?

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Some background first... Tim Hortons is like Canada's McDonalds and Starbucks mixed together. Anyway, they have an annual contest "Roll Up The Rim to Win" where you roll up the rim of your cup and see if you win a prize. I'm a daily drinker and have had about 25 coffees since the promotion this year and have not yet won a single prize (odds of winning anything is 1 in 9). I've noticed a few times that the cups look like they've been tampered with and have requested replacement cups. But this story is going around in all the coffee shops this year and it looks like employees are to blame. Tim Hortons argues that the problem is with cup dispensers, which is bullshit because one of the stores I've gotten a rolled cup doesn't have the dispenser in question. Nonetheless, it's a very terrible situation.

N.L. man claims Timmy's cup was pre-rolled
Updated Thu. Mar. 27 2008 10:13 AM ET
CTV.ca News Staff
A committed, long-term Tim Hortons customer is breaking ties with the donut shop after being served coffee in what he says was a pre-rolled 'Roll Up The Rim to Win' cup.
Newfoundlander Bernard Delaney told CTV's Canada AM his daily Timmy's fix used to include a French vanilla cappuccino and a chocolate-dipped donut -- but he plans to sever the longstanding relationship.
Delaney purchased the cup on March 13 when he stopped at Tim Hortons on his way to work at St. John's City Hall.
"Last Thursday I got to work and after finishing, I took the cover of my cup and the rim had completely been rolled up...I would say my colour changed. I felt sick to my stomach."
Delaney is one of several Tim Hortons customers in Atlantic Canada to have complained in recent days that their cups had been tampered with. Halifax construction worker Richard O'Brien of Halifax complained last week that his rims had already been rolled up.
Tim Hortons has explained that a manufacturing issue was to blame for a flaw in a small number of cups distributed in Atlantic Canada.
"Because of this minor issue customers may have obtained a cup that appears to be rolled up or puckered along the rim," stated the company's public affairs director Rachel M. Douglas.
"This can only be for 'please play again' or in some cases a food prize as all major prize cups (i.e. car, boat, GPS, $50 TimCard) are inspected by hand before distribution into the contest. We have taken steps to remedy this situation."
Delaney doesn't swallow that explanation and said the store owners have "shrugged off" his complaint. He showed the cup on camera that he claims was pre-rolled, and said it even had teeth marks on the rim.
He remains adamant the only explanation is that an employee at the outlet was searching for a prize-winning cup.
"I do believe it and no one would convince me otherwise," he said. "I've seen one of the cups that had the flaw in them, and that's nothing compared to this."
The co-owner of the franchise, Michael Van De Weil, told The St. John's Telegram he reviewed video footage from the store at the time that Delaney was served his coffee, and determined nothing was amiss.
"We watched his cup go out of the store. We saw it. Nobody touched his cup with their teeth," he told the newspaper.
Delaney said he would have happily dropped the issue if he had simply received an apology from the store.

Source: http://www.ctv.ca/servlet/ArticleNews/s … TopStories

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